We assemble furniture so you don’t have to.

Why Choose Us?

In simple terms we aim to be the best

We started in 2004 and have often innovated in the industry and have done a number of things to set us apart from our competition.

 

1) Training and Development

All of our assemblers are trained initially using the badge system operated by www.Flatpack.org.uk.

The badge below links to our page on their website which verifies we have meet this standard.

Once they have completed the training and our vetting process, we gently lead them into our company with small simple jobs to build their experience of the way we work and our expectations. On bigger more complicated jobs one of our senior assemblers will lead them through how to do the work properly. We will never send someone out who does not know what they are doing.

We split each item into one of 8 levels of difficulty. All assemblers start at level one and only when they have completed so many satisfactory hours of assembly time with us do they move up to more difficult work.

The training provided by www.Flatpack.org.uk covers all the legal issues an assembler should know including the requirements of several British Standards in relation to domestic furniture. A lack of knowledge in this area could lead to furniture being installed incorrectly, amd unfortunately this can  lead to serious injury and death.

 

2) Clear and Transparent Pricing

Your quote is broken down and will clearly explain how we have come to the fixed price.

 

3) No Hidden Extras / Attaching to the Wall

We do not sneakily add on extra charges. These are only circumstances where we will not charge you the price you have quoted.

  1. We have to pay for parking, a congestion charge or have to pay a toll to get to you, because there is no other way (this does not include standard tolls like the Mersey Tunnel, Blackwall Tunnel etc).
  2. You ask us on the day to build extra or fewer items.
  3. The items we build are not the items we quoted for.
  4. We charge for attaching/mounting items to the wall. Sometimes in our opinion an item must be attached to the wall, in this case it will be included in the quote. For other items where the customer has discretion we will advise based on the British Standard for Stability BS ISO 7171. You can find out more here.

 

4) The Job Cycle

Our Job Cycle is a straightforward well thought out process, which takes you from your initial enquiry, to a quote, then a booking, then we do the job, we request payment before finally sending you our customer feedback form.

At each stage we introduce the information we think is necessary so you are not overwhelmed with information.

  1. Your Initial Enquiry: We need to know exactly which product(s) you need assembling, so please include the supplier and part nos or internet links for each item. You can often just copy and paste this from your online shopping cart or email receipt.
  2. Your Quote: We will look up your products in our extensive database (over 20,000 items) to provide you with a fixed price quote. It is clear and itemised so you can see how we have worked out the price. We also include what information we need from you to make a booking. The quote is also provided with a link to a page on this site showing how we work if you have any further questions. See Link Here.
  3. Making a Booking: Once you have sent us your details and preferred dates, we will do our utmost to meet your needs.
    1. You will receive two emails off us. The first is a quick summary of your appointment date and time, and how and when to pay. The second is a formal summary of the job we have agreed to do, a summary of our terms, cancellation, complaints, payment etc. see here
    2. We do not offer fixed times, but instead we offer a one hour window of when we are due to arrive. This flexibility helps us on the day ensure that we arrive when expected. If you are not at the address where the work is to be done, you can request a "Ring on Approach", in this case we will text you about 20 minutes before we are due to arrive.
  4. The Job: We will arrive when we say we will, do the job to the highest standard we can and leave your address tidily. Unfortunately due to the paper work with the legislation regarding the removal of waste, it would be very expensive for us to do this for you (over £100). Most customers can put the waste packaging out with their normal household waste or take it to a local recycling centre, free of charge. Council's will often collect for much less than £100 as well.
  5. Payment: Payment is simple and straightforward. We limit the methods to cash or online bank transfer, because we can take these two payments without incurring costs.
  6. Feedback: We email every customer our customer feedback form, so you can let us know what you think, and how we can improve our service.

 

5) Complaints

We also have a full complaints procedure should you have any problems with our service. You can find outmore about this from a link in our quote or a link in our confirmaiton email sent to you when you book, or by clicking here

 

6) 12 Month Guarantee

If you have any problem at all within one month of assembly we will return to sort it out for you free of charge (this happens frm time to time). After that we will return to fix anything which is a result of inadequate assembly within 12 months of the original job date (this has only happend once since 2004). After this period it is usually not possible to tell whether damage is as a result of wear and tear, product fault or inadequate assembly without a considerable amount of investigation.

 

7) Testimonials & Feedback

All our testimonials are from genuine customers who have completed our feedback form and they are great! We have been sending out online feedback forms since 2013. Prior to this we used a third party company called 365 to conduct a survey for us each year and the results were very similar.

Easy to work with

  • Fixed Price Quote
  • Quote And Book online
  • Pay by CASH or BANK TRANSFER

-

The fitter was on time and did the job well and as requested. The booking and estimate was easy to make and got a very quick appointment. Would happily use again

(4 out of 5 stars) on

How We Work

  1. Tell us exactly what you need assembling
    (see What We Need to Know Below)
  2. We email you or display a quote after you have submitted the form
  3. Book online (or tell us your preferred dates)
  4. We build your furniture to the highest standard
  5. You pay us by: Cash or Bank Transfer
  6. You leave great feedback and testimonials

Find out about our QUALITY and CONSISTENCY or a more detailed overview of how we work below

-

Fantastic service, kept me informed about arrival time. Completed the job really quickly and made sure I was happy with it. Would use the service again.

(5 out of 5 stars) on

Get A Quote

Please contact me.
Please do not contact me.

-

The man who did the assembly was on time,very polite and efficient. I would not hesitate to use the service again and certainly would recommend to others.

(5 out of 5 stars) on

What we need to know

Generally:

Please tell us the supplier, the full product name and a part code if you can

OR

Copy and paste links of each product online.

 

Sample Enquiry

“ The Range”

What we quoted

“ Thank you for your enquiry.


Each item is allocated a number of units to work out the price as follows:



110 units - The Range 1 x Riviera 2 Door Slider with Lights Midi- Riviera Oak

30 units - The Range 1 x Stockholm 4 Drawer Chest - White and Oak
Product code: 502960

60 units - GENERAL 2 x D....”

Additonal information follows regarding it being a fixed price, how we calculated the costs, how to book etc

Quality


Our Standards

We have done everything we can to make our service the best quality it can be.

  1. Training and Development
  2. Clear and Transparent Pricing - the price you see is the price you pay
  3. No Hidden Extras - we do not add on lots of hidden charges
  4. Attaching to the Wall - clearly explained
  5. The Job Cycle - so each job is done to the same standard
  6. Formal Complaints Procedure - should you have any problems
  7. 12 Month Guarantee
  8. Testimonials & Feedback

More about the above

Trained and Experienced

All of our assemblers have been trained to the standards of Flatpack.org.uk and have passed the experience tests to show they are as familiar as anyone can be with the products they are assembling.

Find out more about FlatPack.org.uk by clicking on our badge below

Experienced

Established since 2004, over 17 years assembling furniture.

Skilled

All our assemblers are trained to the highest standards: how components work - relevant British Standards - specialist assembly techniques and working practices.

Knowledgeable

From where to place Nursery Furniture, to key facts on children's loft and bunk beds, to the 12 test for stability of furniture.

 

Consistent Methods of Work


Standard Methods of Work

From modular wardrobes to bedroom layouts we have methods of work to ensure the best outcome.

i.e
- If you do things in the right order, the job is a lot easier to get right.

Consistency

Each quote, job and follow up is done in the same way so we can be sure we deliver the highest level of service consistently.

-

Assembler arrived on time, was very friendly and professional. Took his shoes off to go upstairs without me having to ask. Folded packaging into neat tidy piles and I was extremely happy with the quality of work. Would 100% recommend and will be using this service again. Not one negative thing to say.

(5 out of 5 stars) on

 

How We Work


  1. Get a Quote
    • Use our online quote engine to get a quote for the furniture you want assembling.
  2. Book an Appointment
    • Use our online automated booking process, or.
    • We will then ask you to give us 3 dates when you want us to come.
    • We will confirm the appointment we can do within 1 hr (during normal opening hours).
  3. We do your Job
    • We will arrive within your appointment start time (1 hour window ie 2-3pm).
    • We will assemble your furniture.
  4. After the Job
    • Our Assembler will close the job down.
    • We send you payment details (*) and a link to close the job, provide feedback etc.
    • We send you a receipt and our guarantee.
 

Feedback


Customer Satisfaction

We send our customer satisfaction survey to everyone who contacts us with an enquiry as part of our commitment to continual improvement (a requirement of BS 5750 / ISO 9000).

If you didn't use us we use the feedback given internally to understand our market, and where necessary modify our business model.

We publish a summary of the results of everyone who uses us, so potential customers can see the great service we offer

More about the above

-

when the assembler arrived he was speedy and efficient.

(5 out of 5 stars) on

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