We assemble furniture so you don’t have to.

Commercial Services

Professional Assembly You Can Rely On

We have a mixed network of employed staff and subcontractors covering the UK mainland and can provide your business with an unrivalled assembly service. We can tailor our service to meet your needs and provide you with the certainty that the job will be done properly.

All our assemblers are fully trained and uniformed. Our training does not cover simply the assembly of your product, we include customer management to ensure all our assemblies run smoothly. With an ISO-9000 continual improvement model, we seek feedback from all customers on the quality of the service they have received which we share openly with you (see below) and keep you fully aware of the progress we are making with your customers.

We want to provide the highest quality service we can and have systems in place to ensure we do.

Benefits - Why use our service

  1. PROFESSIONALISM - All our staff are trained to the same high standard, and are incentivised and monitored to ensure consistently high performance. we have a method for booking in work, with clear and transparent fixed pricing and can provide you with KPIs on all work done plus tailor our customer feedback questionnaire to your needs to help capture the information you need.
  2. INCREASED SALES - However you choose to use our services, having the option to offer your customers a furniture assembly service can only help improve sales for those who don't want to or cannot assemble furniture satisfactorily themselves.
  3. ENHANCED CUSTOMER SERVICE - In addition to assembly we can help smooth out problems when they occur. Occasionally items will arrive damaged or with missing parts. We can liaise directly with you whilst on site to resolve the matter swiftly for you and your customer. This reduces the overhead of calls from agitated customers, because we can tell you exactly what is required and reduce the friction such calls make.
  4. REDUCED COSTS THROUGH:
    1. FEWER RETURNS – How many times have customers misassembled a product complaining it is not fit for purpose and seek a refund, or damaged a product during assembly or simply sent it back because it required assembly?
    2. RESOLVE PRODUCT DEFECTS – Sometimes drawers don't run properly or doors don't hang properly and your customer needs assistance. This is another area where we can help.
  5. WHITE GLOVE SERVICE – In some cases you might want to have a bespoke delivery and assembly service to give your customers the highest possible level of care. This has many advantages, most damage occurs in transit to the customers property and additonal damage can occur when a customer tries to move furniture themsleves and drops it. We elimiate this through our careful approach to deliveries. Competant assembly and waste removal ensures your product functions properly and your customers get full value for money.

Using our Service

We can provide you with a fixed price pricelist for all of your products. We publish these on our website if you like, as we have done here:

YourCompany.flatpackamigos.co.uk

You can either:-

  • Include the assembly service in with the price of your products.

  • Sell the service as an add on yourself.

  • Refer your customers to our phone number or website ie YourCompany.FlatPackAmigos.co.uk where we will display a list of fixed price assemblies and an overview of our service.

  • A mixture of the above which suits your product line up and sales channels the best.

Our job sequence includes the following communication with you:-

  • Email confirmation the job has been booked in with the customer, with a date and 1 hour starting timeslot.

  • Email confirmation the job has been completed.

  • We will email/text your customer with our customer satisfaction questionnaire. This can be our standard questions or ones tailored to your preference.

    • Once completed we will email you a copy.

 

Training and Quality

All our assemblers meet the standards of The Flat Pack Assemblers Oganisation. This is a comprehensive training and development programme to ensure the highest standards of flat pack assembly. You can find out more about what this is http://ww.flatpack.org.uk

 

Complaints

In line with ISO-9000 we have a full complaints process, this is emailed to our customers on confirmation of every booking we make, so that in the event of poor performance on our part customers can easily raise their concerns and we can deal with them effectively. If required this is independently arbitrated by the Furniture Ombudsman.

As a commercial customer we can tailor this to your needs to ensure you have full visibility to as much or as little of this process should these situations arise.

Management Information

We provide realtime management information, so you can see exactly where we are up to with your clients, any return visits we need to make, plus financials regarding outstanding invoices, jobs completed yet to invoice and jobs booked and so on.

You can log into our website and see the following information, any time of day:

  • All Job details, with their statuses: “Booked”, “Completed”, “Questionnaire Sent”, “Questionnaire Completed”, “To Invoice”, “Invoiced” etc

  • Each individual questionnaire with any comments and a summary of Questionnaire Results, which can be used as Key Performance Indicators.

  • Invoice Sumary to date, Jobs to Invoice etc

We are planning to add a feature where you can book jobs directly into our diary seemlessly whilst you arrange the delivery of your products with your customer.

We think we are the best, why not find out for yourself?

 


 

Easy to work with

  • Fixed Price Quote
  • Quote And Book online
  • Pay by CASH or BANK TRANSFER

-

The fitter was on time and did the job well and as requested. The booking and estimate was easy to make and got a very quick appointment. Would happily use again

(4 out of 5 stars) on

How We Work

  1. Tell us exactly what you need assembling
    (see What We Need to Know Below)
  2. We email you or display a quote after you have submitted the form
  3. Book online (or tell us your preferred dates)
  4. We build your furniture to the highest standard
  5. You pay us by: Cash or Bank Transfer
  6. You leave great feedback and testimonials

Find out about our QUALITY and CONSISTENCY or a more detailed overview of how we work below

-

Fantastic service, kept me informed about arrival time. Completed the job really quickly and made sure I was happy with it. Would use the service again.

(5 out of 5 stars) on

Get A Quote

Please contact me.
Please do not contact me.

-

The man who did the assembly was on time,very polite and efficient. I would not hesitate to use the service again and certainly would recommend to others.

(5 out of 5 stars) on

What we need to know

Generally:

Please tell us the supplier, the full product name and a part code if you can

OR

Copy and paste links of each product online.

 

Sample Enquiry

“ The Range”

What we quoted

“ Thank you for your enquiry.


Each item is allocated a number of units to work out the price as follows:



110 units - The Range 1 x Riviera 2 Door Slider with Lights Midi- Riviera Oak

30 units - The Range 1 x Stockholm 4 Drawer Chest - White and Oak
Product code: 502960

60 units - GENERAL 2 x D....”

Additonal information follows regarding it being a fixed price, how we calculated the costs, how to book etc

Quality


Our Standards

We have done everything we can to make our service the best quality it can be.

  1. Training and Development
  2. Clear and Transparent Pricing - the price you see is the price you pay
  3. No Hidden Extras - we do not add on lots of hidden charges
  4. Attaching to the Wall - clearly explained
  5. The Job Cycle - so each job is done to the same standard
  6. Formal Complaints Procedure - should you have any problems
  7. 12 Month Guarantee
  8. Testimonials & Feedback

More about the above

Trained and Experienced

All of our assemblers have been trained to the standards of Flatpack.org.uk and have passed the experience tests to show they are as familiar as anyone can be with the products they are assembling.

Find out more about FlatPack.org.uk by clicking on our badge below

Experienced

Established since 2004, over 17 years assembling furniture.

Skilled

All our assemblers are trained to the highest standards: how components work - relevant British Standards - specialist assembly techniques and working practices.

Knowledgeable

From where to place Nursery Furniture, to key facts on children's loft and bunk beds, to the 12 test for stability of furniture.

 

Consistent Methods of Work


Standard Methods of Work

From modular wardrobes to bedroom layouts we have methods of work to ensure the best outcome.

i.e
- If you do things in the right order, the job is a lot easier to get right.

Consistency

Each quote, job and follow up is done in the same way so we can be sure we deliver the highest level of service consistently.

-

Assembler arrived on time, was very friendly and professional. Took his shoes off to go upstairs without me having to ask. Folded packaging into neat tidy piles and I was extremely happy with the quality of work. Would 100% recommend and will be using this service again. Not one negative thing to say.

(5 out of 5 stars) on

 

How We Work


  1. Get a Quote
    • Use our online quote engine to get a quote for the furniture you want assembling.
  2. Book an Appointment
    • Use our online automated booking process, or.
    • We will then ask you to give us 3 dates when you want us to come.
    • We will confirm the appointment we can do within 1 hr (during normal opening hours).
  3. We do your Job
    • We will arrive within your appointment start time (1 hour window ie 2-3pm).
    • We will assemble your furniture.
  4. After the Job
    • Our Assembler will close the job down.
    • We send you payment details (*) and a link to close the job, provide feedback etc.
    • We send you a receipt and our guarantee.
 

Feedback


Customer Satisfaction

We send our customer satisfaction survey to everyone who contacts us with an enquiry as part of our commitment to continual improvement (a requirement of BS 5750 / ISO 9000).

If you didn't use us we use the feedback given internally to understand our market, and where necessary modify our business model.

We publish a summary of the results of everyone who uses us, so potential customers can see the great service we offer

More about the above

-

when the assembler arrived he was speedy and efficient.

(5 out of 5 stars) on

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