This page contains answers to common questions we get:
If you have any further questions not listed here, email usor call for advice.
Are you half way through a job and need some help? We can either come and finish it for you or offer some helpful hints so you can finish it yourself.
Please ask a question or
Contact your nearest assembler directly
You will be quoted the time to assemble the item by one of our staff as a guideline, but charged for the time taken
Often this is less, because you have unpacked it and made a start.
One manufacturer sells a plinth and cornice option on most of their ranges. This is a cosmetic enhancement which costs circa £30-£60 for a few strips of MDF. It is a nice upsell for them, which adds a lot of work to a suite of wardrobes with minimal improvement to the finished product. This can add 1-2 hours to the job and increase the overall assembly time by up to 50%.
It has to be noticed here that the overall finished assembled product from this manufacturer, when built properly looks fabulous and is robust, which is probably what you really want? Getting there is the tricky part and that is where we can help.
Is it safe to purchase furniture online
Like any Internet transaction, you need to make certain you know you are dealing with a bona fide company's website. Before sending, any financial details ensure the site is "secure" and you have an actual address for the firm. When you visit a "secure" web site, most browsers display a closed lock icon on the status bar. Clicking onto the lock icon should display more security information about the site. Remember if you are purchasing goods from outside the UK you may need to pay import duty on top of the purchase price.
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Do you remove waste packaging - cardboard etc?
No, it is company policy not to remove waste.
If you dispose of the waste packaging yourself it is classed as household waste, you have already paid for your local council to take it via your community charge.
If we remove waste it becomes commercial waste and is then subject to legal requirements, and the Duty of Care
If anyone removes waste from your household, YOU have a Duty of Care to ensure they are authorised to take it.
Check here for Authorised Waste Carriers
All businesses that remove waste have a legally bound duty of care to dispose of it in a proper manner and keep detailed records and receipts of how and what they have disposed of. This extends to sorting waste into cardboard, plastic, polystyrene, polythene etc. to ensure what can be recycled is recycled and so on.
When you consider that each time you remove waste you need to: transport it (time & fuel); pay for disposal; and keep auditable records, excessive costs would be added to our service (up to £100).
If someone is removing waste free of charge then they might be breaking the law. Further information can be found at the DEFRA website:
DEFRA: Waste Legislation & Licencing: Duty of Care
Until we find a cost neutral and environmentally friendly solution to this problem, it is company policy not to remove waste.
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Due to the wide variety of furniture available we cannot provide a fixed price quote. However we can provide a guide to the assembly time and the rates we charge. We aim to respond swiftly to your enquiry (within 24 hours if outside office hours).
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We don't fit kitchens. If you need a kitchen fitter can we suggest you contact one of the companies listed under Kitchen Fitters in your local paper or yellow pages.
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Unfortunately any modification to furniture will invalidate the manufacturer's or retailer's warranty. You will find that the required modification, is likely to weaken the structure of the item. In our opinion any modification is ill advised and against company policy.
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We will inspect the parts before and during assembly, and will drawer your attention to any damage as soon as it comes to light. A decision can then be made as to how to proceed. In the unlikely event that we damage your furniture we will ensure we rectify or replace the damage to your satisfaction.
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The minimum call out fee is currently £50 .
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How much room do you need to build my furniture?
You will normally need a flat area such as the floor that is the size of the finished furniture laid on its back plus a working area of at least 600mm (2 ft). The area should be as close as possible to the final position of the finished item. Larger pieces of furniture like cupboards and chests may not withstand being dragged over carpets. It is a good idea to cover the area with a sheet to prevent scratching. If you decide to use the cardboard box as a working surface make certain all the staples are removed.
For High Wardrobes, please accurately measure the ceiling height. It is easy to hold the tape measure at an angle and get a false reading. We occasionally attend jobs, where the height has not been measured properly, and the unit will simply not fit. This is notable with the Ikea Pax Range, Rauch, Harveys and some MFI robes.
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The time to build your furniture will depend on how complicated it is. So a small item such as a three-drawer desk pedestal can take much longer than a large wardrobe.
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We carry limited small spares and will do everything we can to overcome this situation to ensure your furniture can be built satisfactorily. However some omissions may prevent completion of the job, in such circumstances we will make every endeavour to complete the job once the missing parts have been received.
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Daren says ”
Very happy with the professional job. Will use again or recommend.
Thanks“
Daren rated us as :
5
out of 5 stars on 2024-04-11
Find out about our QUALITY and CONSISTENCY or a more detailed overview of how we work below
Ann says ”
Great service. So pleased with the entire process from start to finish.
The assembler was very helpful and professional.
I would recommend this service to everyone.“
Ann rated us as :
5
out of 5 stars on 2024-04-08
Ann says ”
Great service. So pleased with the entire process from start to finish.
The assembler was very helpful and professional.
I would recommend this service to everyone.“
Ann rated us as :
5
out of 5 stars on 2024-04-08
“ The Range”
“
Thank you for your enquiry.
Each item is allocated a number of units to work out the price as follows:
110 units - The Range 1 x Riviera 2 Door Slider with Lights Midi- Riviera Oak
30 units - The Range 1 x Stockholm 4 Drawer Chest - White and Oak
Product code: 502960
60 units - GENERAL 2 x D....”
Additonal information follows regarding it being a fixed price, how we calculated the costs, how to book etc
We have done everything we can to make our service the best quality it can be.
All of our assemblers have been trained to the standards of Flatpack.org.uk and have passed the experience tests to show they are as familiar as anyone can be with the products they are assembling.
Find out more about FlatPack.org.uk by clicking on our badge below
Established since 2004, over 19 years assembling furniture.
All our assemblers are trained to the highest standards: how components work - relevant British Standards - specialist assembly techniques and working practices.
From where to place Nursery Furniture, to key facts on children's loft and bunk beds, to the 12 test for stability of furniture.
From modular wardrobes to bedroom layouts we have methods of work to ensure the best outcome.
i.e
- If you do things in the right order, the job is a lot easier to get right.
Each quote, job and follow up is done in the same way so we can be sure we deliver the highest level of service consistently.
Ann says ”
Great service. So pleased with the entire process from start to finish.
The assembler was very helpful and professional.
I would recommend this service to everyone.“
Ann rated us as :
5
out of 5 stars on 2024-04-08
We send our customer satisfaction survey to everyone who contacts us with an enquiry as part of our commitment to continual improvement (a requirement of BS 5750 / ISO 9000).
If you didn't use us we use the feedback given internally to understand our market, and where necessary modify our business model.
We publish a summary of the results of everyone who uses us, so potential customers can see the great service we offer
L says ”
The fitter was polite and arrived onetime. He did an excellent job and left everything tidy. I would definately recommend. Thankyou.“
L rated us as :
5
out of 5 stars on 2024-03-20
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