Flat Pack Amigos was formed in late 2004 after several months planning and test trading. The aim was to set up a national network of flat pack assemblers to assist those that can't or don't want to assemble furniture themselves.
Unpact Ltd started assembling flat pack furniture in 2001 building a solid foundation and good reputation in a fledgling industry with a network of eight assemblers covering the major conurbations of the UK. After three years Unpact ceased trading at the end of 2004, and if you click on www.unpact.co.uk you will reach another website we run.
Shortly afterwards, one of the assemblers Edwin Cooke redefined the business model and launched Flat Pack Amigos, steadily building a nationwide network, focussing on quality and using assemblers from the original Unpact team.
Levering strategic support and guidance from Manchester Business School, Flat Pack Amigos were based originally in a modest 16th Century building in the picturesque Lancashire village of Rainford.
The network currently consists of over 100 assemblers, who have the necessary manual skills and experience, with a clean appearance, manners and the bright friendly personality you would want from anyone working around your own home. All assemblers are fully trained and vetted, through established procedures. Training is based on the Badge system operated by www.Flatpack.org.uk with further hands on assisted experience to support them. They are brought into the Flat Pack Amigos way of working focussing on the original company ethos:
"With a warm friendly professional approach we build flat pack furniture to the highest standard as standard!"
As the company name suggests we are "THE FRIENDS OF FLAT PACK FURNITURE", we build it so (you don't have to and) you have the furniture you fell in love with in the store !
To provide the highest quality of service we do the following:
Be clear and consistent over our charges, leaving no nasty surprises.
We are VAT registered and include this clearly in all our quotes.
If we charge extra we are clear about what it is for, ie extra items or atttaching furniture to the wall.
All our assemblers work to the standards set out in our Furniture Assembly Manual with which we are working towards the FIRA Gold Standard with to ensure a consistent and high standard of assembly service.
We are full insured and you can view our insurance certificates here:
Your feedback on the quality of service we provide drives our business. Each customer is asked to complete a feedback form after they make payment for the service. This is vital to understanding what we can do to improve our service and address any areas if we ever fall short.
We also systematically spot check the work our assemblers have done. Another member of staff will inspect a job at random against our set criteria.
We have a complaints process, should you have any problems with the work we have done. We are members of the Furniture Ombudsman Scheme who provide independent arbitration should it ever be needed and we are bound by their decision.
Our Objectives
To develop a resilient national network of 400 assemblers within 25 minutes of 99% of UK addresses
To build a reputation as the number one furniture assembly company in the UK, where quality and professionalism come first.
Thank you,
Edwin Cooke
Director
Daren says ”
Very happy with the professional job. Will use again or recommend.
Thanks“
Daren rated us as :
5
out of 5 stars on 2024-04-11
Find out about our QUALITY and CONSISTENCY or a more detailed overview of how we work below
Ann says ”
Great service. So pleased with the entire process from start to finish.
The assembler was very helpful and professional.
I would recommend this service to everyone.“
Ann rated us as :
5
out of 5 stars on 2024-04-08
Ann says ”
Great service. So pleased with the entire process from start to finish.
The assembler was very helpful and professional.
I would recommend this service to everyone.“
Ann rated us as :
5
out of 5 stars on 2024-04-08
“ The Range”
“
Thank you for your enquiry.
Each item is allocated a number of units to work out the price as follows:
110 units - The Range 1 x Riviera 2 Door Slider with Lights Midi- Riviera Oak
30 units - The Range 1 x Stockholm 4 Drawer Chest - White and Oak
Product code: 502960
60 units - GENERAL 2 x D....”
Additonal information follows regarding it being a fixed price, how we calculated the costs, how to book etc
We have done everything we can to make our service the best quality it can be.
All of our assemblers have been trained to the standards of Flatpack.org.uk and have passed the experience tests to show they are as familiar as anyone can be with the products they are assembling.
Find out more about FlatPack.org.uk by clicking on our badge below
Established since 2004, over 19 years assembling furniture.
All our assemblers are trained to the highest standards: how components work - relevant British Standards - specialist assembly techniques and working practices.
From where to place Nursery Furniture, to key facts on children's loft and bunk beds, to the 12 test for stability of furniture.
From modular wardrobes to bedroom layouts we have methods of work to ensure the best outcome.
i.e
- If you do things in the right order, the job is a lot easier to get right.
Each quote, job and follow up is done in the same way so we can be sure we deliver the highest level of service consistently.
Ann says ”
Great service. So pleased with the entire process from start to finish.
The assembler was very helpful and professional.
I would recommend this service to everyone.“
Ann rated us as :
5
out of 5 stars on 2024-04-08
We send our customer satisfaction survey to everyone who contacts us with an enquiry as part of our commitment to continual improvement (a requirement of BS 5750 / ISO 9000).
If you didn't use us we use the feedback given internally to understand our market, and where necessary modify our business model.
We publish a summary of the results of everyone who uses us, so potential customers can see the great service we offer
L says ”
The fitter was polite and arrived onetime. He did an excellent job and left everything tidy. I would definately recommend. Thankyou.“
L rated us as :
5
out of 5 stars on 2024-03-20
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