Flat Pack Amigos

We assemble furniture so you don’t have to.

Terms and Conditions (PRIVATE CUSTOMERS)

Please find below a summary of our terms and conditions,

Payment Terms:

Payment is due on completion by CASH OR ONLINE BANK TRANSFER (preferred).

Late Payment:

For late payment, we add an administration fee of £50 to cover the cost of debt recovery and proceed with this swiftly. We are a small business taking lots of small payments, if we do not ensure payment is made promptly we will very quickly run into cash flow difficulty. Therefore we enforce this clearly and firmly without hesitation.

Rates:

The assembly service is a fixed price loosely based on the following rates, however actual times will vary due to the assembler's experience and the amount of space available.

  • 1st hour (or part of) £50.
  • Every 30 mins after first hour £18.

Customer Cancellation or Customer Postponement

  • Before 5pm the day before - no charge
  • After 5pm the day before - we reserve the right to charge £50.
  • On the day (i.e. after midnight the night before) or customer not present or not contactable - we reserve the right to charge the full amount.

 

ACTUAL TERMS AND CONDITIONS OF BUSINESS

By asking us to do work for you, you are accepting the following terms of business and contractually bound by them:

Terms and Conditions 010420 v51.pdf

Easy to work with

  • Fixed Price Quote
  • Quote And Book online
  • Pay by CASH or BANK TRANSFER

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I am most delighted with the work carried out at my home this week. The gentleman and his work was faultless. Everything was completed as stated and he was helpful, polite and efficient. I would have no hesitation in recommending and using your service again. In fact I have already recommended you to my neighbour, who may need work completing in the future. Many thanks for such an excellent job!

(5 out of 5 stars) on

How We Work

  1. Tell us exactly what you need assembling
    (see What We Need to Know Below)
  2. We email you or display a quote after you have submitted the form
  3. Book online (or tell us your preferred dates)
  4. We build your furniture to the highest standard
  5. You pay us by: Cash or Bank Transfer
  6. You leave great feedback and testimonials

Find out about our QUALITY and CONSISTENCY or a more detailed overview of how we work below

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Very happy with the speedy service provided. Will use again! Thanks so much

(4 out of 5 stars) on

Get A Quote

Please contact me.
Please do not contact me.

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Amazing professional service. Without a doubt will always use again in the future and recommend service to others. Great value for money. Thank you.

(5 out of 5 stars) on

What we need to know

Generally:

Please tell us the supplier, the full product name and a part code if you can

OR

Copy and paste links of each product online.

 

Sample Enquiry

“ The Range”

What we quoted

“ Thank you for your enquiry.


Each item is allocated a number of units to work out the price as follows:



110 units - The Range 1 x Riviera 2 Door Slider with Lights Midi- Riviera Oak

30 units - The Range 1 x Stockholm 4 Drawer Chest - White and Oak
Product code: 502960

60 units - GENERAL 2 x D....”

Additonal information follows regarding it being a fixed price, how we calculated the costs, how to book etc

Quality


Our Standards

We have done everything we can to make our service the best quality it can be.

  1. Training and Development
  2. Clear and Transparent Pricing - the price you see is the price you pay
  3. No Hidden Extras - we do not add on lots of hidden charges
  4. Attaching to the Wall - clearly explained
  5. The Job Cycle - so each job is done to the same standard
  6. Formal Complaints Procedure - should you have any problems
  7. 12 Month Guarantee
  8. Testimonials & Feedback

More about the above

Trained and Experienced

All of our assemblers have been trained to the standards of Flatpack.org.uk and have passed the experience tests to show they are as familiar as anyone can be with the products they are assembling.

Find out more about FlatPack.org.uk by clicking on our badge below

Experienced

Established since 2004, over 17 years assembling furniture.

Skilled

All our assemblers are trained to the highest standards: how components work - relevant British Standards - specialist assembly techniques and working practices.

Knowledgeable

From where to place Nursery Furniture, to key facts on children's loft and bunk beds, to the 12 test for stability of furniture.

 

Consistent Methods of Work


Standard Methods of Work

From modular wardrobes to bedroom layouts we have methods of work to ensure the best outcome.

i.e
- If you do things in the right order, the job is a lot easier to get right.

Consistency

Each quote, job and follow up is done in the same way so we can be sure we deliver the highest level of service consistently.

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Excellent service, kept in touch via emails to arrange time & day. Turned up when expected & did a great job. Would definitely use this service again. Thank you

(5 out of 5 stars) on

 

How We Work


  1. Get a Quote
    • Use our online quote engine to get a quote for the furniture you want assembling.
  2. Book an Appointment
    • Use our online automated booking process, or.
    • We will then ask you to give us 3 dates when you want us to come.
    • We will confirm the appointment we can do within 1 hr (during normal opening hours).
  3. We do your Job
    • We will arrive within your appointment start time (1 hour window ie 2-3pm).
    • We will assemble your furniture.
  4. After the Job
    • Our Assembler will close the job down.
    • We send you payment details (*) and a link to close the job, provide feedback etc.
    • We send you a receipt and our guarantee.
 

Feedback


Customer Satisfaction

We send our customer satisfaction survey to everyone who contacts us with an enquiry as part of our commitment to continual improvement (a requirement of BS 5750 / ISO 9000).

If you didn't use us we use the feedback given internally to understand our market, and where necessary modify our business model.

We publish a summary of the results of everyone who uses us, so potential customers can see the great service we offer

More about the above

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Excellent service, kept in touch via emails to arrange time & day. Turned up when expected & did a great job. Would definitely use this service again. Thank you

(5 out of 5 stars) on

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