We like to be completely up front about our services and the way we work.
Once we have agreed an appointment with you, you will be sent a confirmation email which includes the following:-
Start Window: Usually a 1 hour time slot of when we will arrive
Appointment Date:
Reference No:
Quoted Cost:
Estimated Time:
Quote Summary:
Address:
Postcode:
If you live on a new housing estate, please advise the name of the main road it is off and the name of the builder (ie Barratt, Wimpey etc), so we can find you.
Contact Name:
Telephone:
Email Address:
(all charges shown are indicative and vary by region)
(all charges shown are indicative and vary by region)
For the vast majority of the jobs we do, these charges will not apply. However there are circumstances, where all these little extra tasks add up to significant extra work, and then we have to cover these costs.
If we are notified in advance, we will provide all the information we can to make what extra we will charge clear. However if we are notified when we arrive or late or on the day (ie after 6pm the night before), these charges may be applied without notice as extra charges.
We have no desire to over charge, so if the additional charges below are less than 20 units, we will waive them but, they will apply in full if they are 20 units or more..
Carrying Boxes
At least 2 Units per box
For each box we move from a storage location (ie garage, shed, ony other storage area), we will charge 2 units per box (up to 100yds and one flight of stairs or lift to the appropriate floor) + 2 units per extra flight of stairs (4 or more steps). If two people are required to lift a box this will be doubled.
Secure Storage
10 units
Collecting items from a secure storage location where we need to unlock/lock it unsupervised, we charge 10 units.
Carrying Waste to your bins
2 units per trip (blocks of flats)
Removing waste packing to your waste facility on site, such as a bin storage area for a block of flats, 2 units per trip.
Key Collection
10 units - Concierge
30 units - Agent off site
We charge 10 units for dealing with a concierge to gain access to your property, or 30 units (+ parking) for collecting keys from an alternative address (ie estate agent, letting agent or other 3rd party) more than 100 yards away.
Our full company details
Daren says ”
Very happy with the professional job. Will use again or recommend.
Thanks“
Daren rated us as :
5
out of 5 stars on 2024-04-11
Find out about our QUALITY and CONSISTENCY or a more detailed overview of how we work below
Ann says ”
Great service. So pleased with the entire process from start to finish.
The assembler was very helpful and professional.
I would recommend this service to everyone.“
Ann rated us as :
5
out of 5 stars on 2024-04-08
Ann says ”
Great service. So pleased with the entire process from start to finish.
The assembler was very helpful and professional.
I would recommend this service to everyone.“
Ann rated us as :
5
out of 5 stars on 2024-04-08
“ The Range”
“
Thank you for your enquiry.
Each item is allocated a number of units to work out the price as follows:
110 units - The Range 1 x Riviera 2 Door Slider with Lights Midi- Riviera Oak
30 units - The Range 1 x Stockholm 4 Drawer Chest - White and Oak
Product code: 502960
60 units - GENERAL 2 x D....”
Additonal information follows regarding it being a fixed price, how we calculated the costs, how to book etc
We have done everything we can to make our service the best quality it can be.
All of our assemblers have been trained to the standards of Flatpack.org.uk and have passed the experience tests to show they are as familiar as anyone can be with the products they are assembling.
Find out more about FlatPack.org.uk by clicking on our badge below
Established since 2004, over 19 years assembling furniture.
All our assemblers are trained to the highest standards: how components work - relevant British Standards - specialist assembly techniques and working practices.
From where to place Nursery Furniture, to key facts on children's loft and bunk beds, to the 12 test for stability of furniture.
From modular wardrobes to bedroom layouts we have methods of work to ensure the best outcome.
i.e
- If you do things in the right order, the job is a lot easier to get right.
Each quote, job and follow up is done in the same way so we can be sure we deliver the highest level of service consistently.
Ann says ”
Great service. So pleased with the entire process from start to finish.
The assembler was very helpful and professional.
I would recommend this service to everyone.“
Ann rated us as :
5
out of 5 stars on 2024-04-08
We send our customer satisfaction survey to everyone who contacts us with an enquiry as part of our commitment to continual improvement (a requirement of BS 5750 / ISO 9000).
If you didn't use us we use the feedback given internally to understand our market, and where necessary modify our business model.
We publish a summary of the results of everyone who uses us, so potential customers can see the great service we offer
L says ”
The fitter was polite and arrived onetime. He did an excellent job and left everything tidy. I would definately recommend. Thankyou.“
L rated us as :
5
out of 5 stars on 2024-03-20
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