We assemble furniture so you don’t have to.

Booking Info

We like to be completely up front about our services and the way we work.

Once we have agreed an appointment with you, you will be sent a confirmation email which includes the following:-


 

Appointment Details

Start Window: Usually a 1 hour time slot of when we will arrive
Appointment Date:
Reference No:

Quoted Cost:
Estimated Time:

Quote Summary:

Your Details

Address:

Postcode:
If you live on a new housing estate, please advise the name of the main road it is off and the name of the builder (ie Barratt, Wimpey etc), so we can find you.

Contact Name: 
Telephone:

Email Address:


Payment Terms

(all charges shown are indicative and vary by region)

  • Payment is due on completion by CASH OR ONLINE BANK TRANSFER (preferred).
    • Our Bank Details
  • Rates: The assembly service is a fixed price loosely based on the following rates, however actual times will vary due to the assemblers experience and the amount of space available.
    • 1st hour (or part of) GBP50.
    • Every 30 mins after first hour GBP18.
  • Attaching to the wall is extra and will be clearly indicated in your quote: GBP12 per wardrobe, GBP6 per bookcase or chest. Large wall mounted units vary in price.
  • PLEASE NOTE: Any expenses are extra, such as parking, congestion charge and unavoidable tolls, these must be paid in cash to the assembler. In LONDON our assemblers normally use Public Transport to avoid these extras.

Customer Cancellation or Customer Postponement

(all charges shown are indicative and vary by region)

  • Before 5pm the day before - no charge
  • After 5pm the day before - we reserve the right to charge GBP50
  • On the day (i.e. after midnight the night before) or customer not present or not contactable - we reserve the right to charge the full amount.

 

Extra Charges

 

For the vast majority of the jobs we do, these charges will not apply. However there are circumstances, where all these little extra tasks add up to significant extra work, and then we have to cover these costs.

If we are notified in advance, we will provide all the information we can to make what extra we will charge clear. However if we are notified when we arrive or late or on the day (ie after 6pm the night before), these charges may be applied without notice as extra charges.

We have no desire to over charge,  so if the additional charges below are less than 20 units, we will waive them but,  they will apply in full if they are 20 units or more..

Carrying Boxes
At least 2 Units per box

For each box we move from a storage location (ie garage, shed, ony other storage area), we will charge 2 units per box (up to 100yds and one flight of stairs or lift to the appropriate floor) + 2 units per extra flight of stairs (4 or more steps). If two people are required to lift a box this will be doubled.

Secure Storage
10 units

Collecting items from a secure storage location where we need to unlock/lock it unsupervised, we charge 10 units.

Carrying Waste to your bins
2 units per trip (blocks of flats)

Removing waste packing to your waste facility on site, such as a bin storage area for a block of flats,  2 units per trip.

Key Collection
10 units - Concierge
30 units - Agent off site

We charge 10 units for dealing with a concierge to gain access to your property, or 30 units (+ parking) for collecting keys from an alternative address (ie estate agent, letting agent or other 3rd party) more than 100 yards away.

 


Contact Details

Our full company details

Relevant Links



 

Easy to work with

  • Fixed Price Quote
  • Quote And Book online
  • Pay by CASH or BANK TRANSFER

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The guy was very polite and got to work straight away on all the office furniture. The whole assembly took less time than I expected which great and 100% fitted, no snags at all. Great value for money. Would definitely use again.

(5 out of 5 stars) on

How We Work

  1. Tell us exactly what you need assembling
    (see What We Need to Know Below)
  2. We email you or display a quote after you have submitted the form
  3. Book online (or tell us your preferred dates)
  4. We build your furniture to the highest standard
  5. You pay us by: Cash or Bank Transfer
  6. You leave great feedback and testimonials

Find out about our QUALITY and CONSISTENCY or a more detailed overview of how we work below

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Great service. Very polite, professional and service provided was excellent. Will definitely use again.

(5 out of 5 stars) on

Get A Quote

Please contact me.
Please do not contact me.

-

Great service. Very polite, professional and service provided was excellent. Will definitely use again.

(5 out of 5 stars) on

What we need to know

Generally:

Please tell us the supplier, the full product name and a part code if you can

OR

Copy and paste links of each product online.

 

Sample Enquiry

“ The Range”

What we quoted

“ Thank you for your enquiry.


Each item is allocated a number of units to work out the price as follows:



110 units - The Range 1 x Riviera 2 Door Slider with Lights Midi- Riviera Oak

30 units - The Range 1 x Stockholm 4 Drawer Chest - White and Oak
Product code: 502960

60 units - GENERAL 2 x D....”

Additonal information follows regarding it being a fixed price, how we calculated the costs, how to book etc

Quality


Our Standards

We have done everything we can to make our service the best quality it can be.

  1. Training and Development
  2. Clear and Transparent Pricing - the price you see is the price you pay
  3. No Hidden Extras - we do not add on lots of hidden charges
  4. Attaching to the Wall - clearly explained
  5. The Job Cycle - so each job is done to the same standard
  6. Formal Complaints Procedure - should you have any problems
  7. 12 Month Guarantee
  8. Testimonials & Feedback

More about the above

Trained and Experienced

All of our assemblers have been trained to the standards of Flatpack.org.uk and have passed the experience tests to show they are as familiar as anyone can be with the products they are assembling.

Find out more about FlatPack.org.uk by clicking on our badge below

Experienced

Established since 2004, over 17 years assembling furniture.

Skilled

All our assemblers are trained to the highest standards: how components work - relevant British Standards - specialist assembly techniques and working practices.

Knowledgeable

From where to place Nursery Furniture, to key facts on children's loft and bunk beds, to the 12 test for stability of furniture.

 

Consistent Methods of Work


Standard Methods of Work

From modular wardrobes to bedroom layouts we have methods of work to ensure the best outcome.

i.e
- If you do things in the right order, the job is a lot easier to get right.

Consistency

Each quote, job and follow up is done in the same way so we can be sure we deliver the highest level of service consistently.

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Was really pleased with the work that was done, punctual and very professional. Was surprised how quick the job got done. Brilliant service. Thankyou

(5 out of 5 stars) on

 

How We Work


  1. Get a Quote
    • Use our online quote engine to get a quote for the furniture you want assembling.
  2. Book an Appointment
    • Use our online automated booking process, or.
    • We will then ask you to give us 3 dates when you want us to come.
    • We will confirm the appointment we can do within 1 hr (during normal opening hours).
  3. We do your Job
    • We will arrive within your appointment start time (1 hour window ie 2-3pm).
    • We will assemble your furniture.
  4. After the Job
    • Our Assembler will close the job down.
    • We send you payment details (*) and a link to close the job, provide feedback etc.
    • We send you a receipt and our guarantee.
 

Feedback


Customer Satisfaction

We send our customer satisfaction survey to everyone who contacts us with an enquiry as part of our commitment to continual improvement (a requirement of BS 5750 / ISO 9000).

If you didn't use us we use the feedback given internally to understand our market, and where necessary modify our business model.

We publish a summary of the results of everyone who uses us, so potential customers can see the great service we offer

More about the above

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The fitter was on time and did the job well and as requested. The booking and estimate was easy to make and got a very quick appointment. Would happily use again

(4 out of 5 stars) on

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