Booking Info
We like to be completely up front about our services and the way we work.
Once we have agreed an appointment with you, you will be sent a confirmation email which includes the following:-
-
Appointment Details
-
Your Details
-
Payment Terms & Expenses
-
Customer Cancellation
- Extra Charges
-
Our Full Contact Details
-
Relevant Links
Appointment Details
When you book you will receive an email with the following information in it:
Start Window: Usually a 1 hour time slot of when we will arrive
Appointment Date:
Reference No:
Quoted Cost:
Estimated Time:
Quote Summary:
Your Details
Address:
Postcode:
If you live on a new housing estate, please advise the name of the main road it is off and the name of the builder (ie Barratt, Wimpey etc), so we can find you.
Contact Name:
Telephone:
Email Address:
Payment Terms
(all charges shown are indicative and vary by region)
- Payment is due on completion by CASH OR ONLINE BANK TRANSFER (preferred).
- Our Bank Details
- Rates: The assembly service is a fixed price loosely based on the following rates, however actual times will vary due to the assemblers experience and the amount of space available.
- 1st hour (or part of) GBP50.
- Every 30 mins after first hour GBP18.
- Attaching to the wall is extra and will be clearly indicated in your quote: GBP12 per wardrobe, GBP6 per bookcase or chest. Large wall mounted units vary in price.
- PLEASE NOTE: Any expenses are extra, such as parking, congestion charge and unavoidable tolls, these must be paid in cash to the assembler. In LONDON our assemblers normally use Public Transport to avoid these extras.
Customer Cancellation or Customer Postponement
(all charges shown are indicative and vary by region)
- Before 5pm the day before - no charge
- After 5pm the day before - we reserve the right to charge GBP50
- On the day (i.e. after midnight the night before) or customer not present or not contactable - we reserve the right to charge the full amount.
Extra Charges
For the vast majority of the jobs we do, these charges will not apply. However there are circumstances, where all these little extra tasks add up to significant extra work, and then we have to cover these costs.
If we are notified in advance, we will provide all the information we can to make what extra we will charge clear. However if we are notified when we arrive or late or on the day (ie after 6pm the night before), these charges may be applied without notice as extra charges.
We have no desire to over charge, so if the additional charges below are less than 20 units, we will waive them but, they will apply in full if they are 20 units or more..
Carrying Boxes
At least 2 Units per box
For each box we move from a storage location (ie garage, shed, ony other storage area), we will charge 2 units per box (up to 100yds and one flight of stairs or lift to the appropriate floor) + 2 units per extra flight of stairs (4 or more steps). If two people are required to lift a box this will be doubled.
Secure Storage
10 units
Collecting items from a secure storage location where we need to unlock/lock it unsupervised, we charge 10 units.
Carrying Waste to your bins
2 units per trip (blocks of flats)
Removing waste packing to your waste facility on site, such as a bin storage area for a block of flats, 2 units per trip.
Key Collection
10 units - Concierge
30 units - Agent off site
We charge 10 units for dealing with a concierge to gain access to your property, or 30 units (+ parking) for collecting keys from an alternative address (ie estate agent, letting agent or other 3rd party) more than 100 yards away.
Contact Details
Our full company details
Relevant Links
- The Contract, Terms and Conditions - Private Customers
- Safety: Attaching to the wall
- Customer Satisfaction Questionnaire - Private Customers
- Complaints - For Private Customers Only
- Insurance Documents
Get a Fixed Price Quote
Tell us what you need assembling and we'll email you a fixed price — no hidden fees, no surprises.
