We started in 2004 and have often innovated in the industry and have done a number of things to set us apart from our competition.
All of our assemblers are trained initially using the badge system operated by www.Flatpack.org.uk.
The badge below links to our page on their website which verifies we have meet this standard.
Once they have completed the training and our vetting process, we gently lead them into our company with small simple jobs to build their experience of the way we work and our expectations. On bigger more complicated jobs one of our senior assemblers will lead them through how to do the work properly. We will never send someone out who does not know what they are doing.
We split each item into one of 8 levels of difficulty. All assemblers start at level one and only when they have completed so many satisfactory hours of assembly time with us do they move up to more difficult work.
The training provided by www.Flatpack.org.uk covers all the legal issues an assembler should know including the requirements of several British Standards in relation to domestic furniture. A lack of knowledge in this area could lead to furniture being installed incorrectly, amd unfortunately this can lead to serious injury and death.
Your quote is broken down and will clearly explain how we have come to the fixed price.
We do not sneakily add on extra charges. These are only circumstances where we will not charge you the price you have quoted.
Our Job Cycle is a straightforward well thought out process, which takes you from your initial enquiry, to a quote, then a booking, then we do the job, we request payment before finally sending you our customer feedback form.
At each stage we introduce the information we think is necessary so you are not overwhelmed with information.
We also have a full complaints procedure should you have any problems with our service. You can find outmore about this from a link in our quote or a link in our confirmaiton email sent to you when you book, or by clicking here
If you have any problem at all within one month of assembly we will return to sort it out for you free of charge (this happens frm time to time). After that we will return to fix anything which is a result of inadequate assembly within 12 months of the original job date (this has only happend once since 2004). After this period it is usually not possible to tell whether damage is as a result of wear and tear, product fault or inadequate assembly without a considerable amount of investigation.
All our testimonials are from genuine customers who have completed our feedback form and they are great! We have been sending out online feedback forms since 2013. Prior to this we used a third party company called 365 to conduct a survey for us each year and the results were very similar.
Stephen says ”
Representative was very professional in their demeanour and approach both to me and the assembly of the items. Very pleased with end products , obvious care taken in assembly. I would certainly use Flatpack Amigos again and recommend them whole heartedly to others.“
Stephen rated us as :
5
out of 5 stars on 2025-03-19
Find out about our QUALITY and CONSISTENCY or a more detailed overview of how we work below
Clifford says ”
The assembly team rang in advance and were on time. They identified issues and problem solved. I was highly impressed with the ingenuity and skills. The result was a highly professional finish. Would certainly recommend
“
Clifford rated us as :
5
out of 5 stars on 2025-03-17
Clifford says ”
The assembly team rang in advance and were on time. They identified issues and problem solved. I was highly impressed with the ingenuity and skills. The result was a highly professional finish. Would certainly recommend
“
Clifford rated us as :
5
out of 5 stars on 2025-03-17
“ The Range”
“
Thank you for your enquiry.
Each item is allocated a number of units to work out the price as follows:
110 units - The Range 1 x Riviera 2 Door Slider with Lights Midi- Riviera Oak
30 units - The Range 1 x Stockholm 4 Drawer Chest - White and Oak
Product code: 502960
60 units - GENERAL 2 x D....”
Additonal information follows regarding it being a fixed price, how we calculated the costs, how to book etc
We have done everything we can to make our service the best quality it can be.
All of our assemblers have been trained to the standards of Flatpack.org.uk and have passed the experience tests to show they are as familiar as anyone can be with the products they are assembling.
Find out more about FlatPack.org.uk by clicking on our badge below
Established since 2004, over 19 years assembling furniture.
All our assemblers are trained to the highest standards: how components work - relevant British Standards - specialist assembly techniques and working practices.
From where to place Nursery Furniture, to key facts on children's loft and bunk beds, to the 12 test for stability of furniture.
From modular wardrobes to bedroom layouts we have methods of work to ensure the best outcome.
i.e
- If you do things in the right order, the job is a lot easier to get right.
Each quote, job and follow up is done in the same way so we can be sure we deliver the highest level of service consistently.
Clifford says ”
The assembly team rang in advance and were on time. They identified issues and problem solved. I was highly impressed with the ingenuity and skills. The result was a highly professional finish. Would certainly recommend
“
Clifford rated us as :
5
out of 5 stars on 2025-03-17
We send our customer satisfaction survey to everyone who contacts us with an enquiry as part of our commitment to continual improvement (a requirement of BS 5750 / ISO 9000).
If you didn't use us we use the feedback given internally to understand our market, and where necessary modify our business model.
We publish a summary of the results of everyone who uses us, so potential customers can see the great service we offer
Christopher says ”
Chap arrived on time and explained the actions he would carry out, and roughly how long the assembly would take. He commenced work and if I could be allowed to take this opportunity to state that in all my years of having work done to my house this chap was one of the most professional men I have had the pleasure to deal with. The reassurance he gave at the beginning followed by his work ethic was was absolutely brilliant, and suffice to say the work was completed well on time. Well worth the cost. Many Thanks.“
Christopher rated us as :
5
out of 5 stars on 2025-03-14
Powered by w3.css