Complaints

We hope you do not have a complaint, but realise that there will be times when customers do.

If you have a complaint about the service we have provided, please fill in the form below and we will respond as indicated at the foot of this page.

Our aim is to resolve the matter as swiftly as possible with the minimum of fuss, and where necessary will arrange a return visit by the original assembler or a more senior member of our team to do so.


 

What happens after I submit this Complaint Form?

After we receive your complaint we will follow our internal procedure to try to resolve the matter, in summary:-

Finally, your complaint will feed into our Measurement, Analysis and Improvement process which is part of our commitment under ISO-9000 to a continual improvement model.

Recent Satisfied Customers

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I am so grateful for your work. Simon from Flat Pack Amigos was punctual, polite, did all the work perfectly and in good time. I would not hesitate to recommend their service.

(5 out of 5 stars) on

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Work was done brilliantly. Very tidy and respectful of property. 100%happy from start to finish.

(5 out of 5 stars) on

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On time and very efficient. Exactly what I hoped for.

(5 out of 5 stars) on

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Absolutely amazing service. Roger was punctual, friendly and did a wonderful job with our cupboards. The whole booking process was really easy and the quote was spot on. I will definitely be using this service again.

(5 out of 5 stars) on

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I would recommend flat pack amigos, they were very friendly, tidy and the quality of service was excellent. Would use again.

(5 out of 5 stars) on

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I was informed beforehand of the time slot and actions that I needed to take because of Covid-19. The person arrived on time, was very pleasant and started work immediately. The work was carried out to a very high standard, quickly and cleanly. Would highly recommend and will use again as and when required.

(5 out of 5 stars) on