Professional Assembly You Can Rely On
We have a mixed network of employed staff and subcontractors covering the UK mainland and can provide your business with an unrivalled assembly service. We can tailor our service to meet your needs and provide you with the certainty that the job will be done properly.
All our assemblers are fully trained and uniformed. Our training does not cover simply the assembly of your product, we include customer management to ensure all our assemblies run smoothly. With an ISO-9000 continual improvement model, we seek feedback from all customers on the quality of the service they have received which we share openly with you (see below) and keep you fully aware of the progress we are making with your customers.
We want to provide the highest quality service we can and have systems in place to ensure we do.
We can provide you with a fixed price pricelist for all of your products. We publish these on our website if you like, as we have done here:
YourCompany.flatpackamigos.co.uk
You can either:-
Include the assembly service in with the price of your products.
Sell the service as an add on yourself.
Refer your customers to our phone number or website ie YourCompany.FlatPackAmigos.co.uk where we will display a list of fixed price assemblies and an overview of our service.
A mixture of the above which suits your product line up and sales channels the best.
Our job sequence includes the following communication with you:-
Email confirmation the job has been booked in with the customer, with a date and 1 hour starting timeslot.
Email confirmation the job has been completed.
We will email/text your customer with our customer satisfaction questionnaire. This can be our standard questions or ones tailored to your preference.
Once completed we will email you a copy.
All our assemblers meet the standards of The Flat Pack Assemblers Oganisation. This is a comprehensive training and development programme to ensure the highest standards of flat pack assembly. You can find out more about what this is http://ww.flatpack.org.uk
In line with ISO-9000 we have a full complaints process, this is emailed to our customers on confirmation of every booking we make, so that in the event of poor performance on our part customers can easily raise their concerns and we can deal with them effectively. If required this is independently arbitrated by the Furniture Ombudsman.
As a commercial customer we can tailor this to your needs to ensure you have full visibility to as much or as little of this process should these situations arise.
We provide realtime management information, so you can see exactly where we are up to with your clients, any return visits we need to make, plus financials regarding outstanding invoices, jobs completed yet to invoice and jobs booked and so on.
You can log into our website and see the following information, any time of day:
All Job details, with their statuses: “Booked”, “Completed”, “Questionnaire Sent”, “Questionnaire Completed”, “To Invoice”, “Invoiced” etc
Each individual questionnaire with any comments and a summary of Questionnaire Results, which can be used as Key Performance Indicators.
Invoice Sumary to date, Jobs to Invoice etc
We are planning to add a feature where you can book jobs directly into our diary seemlessly whilst you arrange the delivery of your products with your customer.
We think we are the best, why not find out for yourself?
Judy says ”
I would 100% recommend Michael to anyone, very polite, carried out the work swiftly, and I will definitely use him again if l buy more flat pack furniture. “
Judy rated us as :
5
out of 5 stars on 2024-12-05
Find out about our QUALITY and CONSISTENCY or a more detailed overview of how we work below
Joanne says ”
I would recommend Flat Pack Amigos to anyone who is considering booking their services. We ordered wardrobes from Ikea which needed assembling, the fitter turned up on time and completed the installation quickly to a very high standard. the booking process was easy and they came on time on my preferred day. I will be booking them again when needed. “
Joanne rated us as :
5
out of 5 stars on 2024-12-02
Richard says ”
My assembler arrived on time and was professional in his service. He ensured a prompt and courteous approach throughout. No problem was too much for him it seemed. Working alone, he ensured the speediest assembly possible and took care throughout. Finally, he was conscious of the waste packaging and eft his area tidy. Would recommend to others :-)“
Richard rated us as :
5
out of 5 stars on 2024-11-20
“ The Range”
“
Thank you for your enquiry.
Each item is allocated a number of units to work out the price as follows:
110 units - The Range 1 x Riviera 2 Door Slider with Lights Midi- Riviera Oak
30 units - The Range 1 x Stockholm 4 Drawer Chest - White and Oak
Product code: 502960
60 units - GENERAL 2 x D....”
Additonal information follows regarding it being a fixed price, how we calculated the costs, how to book etc
We have done everything we can to make our service the best quality it can be.
All of our assemblers have been trained to the standards of Flatpack.org.uk and have passed the experience tests to show they are as familiar as anyone can be with the products they are assembling.
Find out more about FlatPack.org.uk by clicking on our badge below
Established since 2004, over 19 years assembling furniture.
All our assemblers are trained to the highest standards: how components work - relevant British Standards - specialist assembly techniques and working practices.
From where to place Nursery Furniture, to key facts on children's loft and bunk beds, to the 12 test for stability of furniture.
From modular wardrobes to bedroom layouts we have methods of work to ensure the best outcome.
i.e
- If you do things in the right order, the job is a lot easier to get right.
Each quote, job and follow up is done in the same way so we can be sure we deliver the highest level of service consistently.
Richard says ”
My assembler arrived on time and was professional in his service. He ensured a prompt and courteous approach throughout. No problem was too much for him it seemed. Working alone, he ensured the speediest assembly possible and took care throughout. Finally, he was conscious of the waste packaging and eft his area tidy. Would recommend to others :-)“
Richard rated us as :
5
out of 5 stars on 2024-11-20
We send our customer satisfaction survey to everyone who contacts us with an enquiry as part of our commitment to continual improvement (a requirement of BS 5750 / ISO 9000).
If you didn't use us we use the feedback given internally to understand our market, and where necessary modify our business model.
We publish a summary of the results of everyone who uses us, so potential customers can see the great service we offer
Richard says ”
My assembler arrived on time and was professional in his service. He ensured a prompt and courteous approach throughout. No problem was too much for him it seemed. Working alone, he ensured the speediest assembly possible and took care throughout. Finally, he was conscious of the waste packaging and eft his area tidy. Would recommend to others :-)“
Richard rated us as :
5
out of 5 stars on 2024-11-20
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